Laptop Issue
Tic - 001 Open
Tic - 001

Created on: 7th September 2025

Laptop Issue
Open
Created by:
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John Smith, AVP, International Sales
2nd floor. Seat no 14.

For the past week, my laptop has been experiencing intermittent freezing issues. The freezes occur randomly, approximately 3-4 times a day, and last about 30-60 seconds each time. During these freezes, the cursor becomes unresponsive, and I am unable to click on anything or use keyboard shortcuts. The issue usually resolves itself, but it significantly disrupts my work.

  • I first noticed the problem on February 1, 2024, while using Google Meet for a video conference. Since then, the issue has occurred during various tasks, including browsing with Chrome, using Microsoft Office applications, and even when the laptop is idle.
  • Error messages: No specific error messages have appeared, but the Task Manager (when accessible) shows a spike in CPU usage to 100% during these freezes.
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Ticket History

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Michael Philips, Product manager

2nd floor. Seat no 14.

15th April 2025
11:38 AM

Yes, I’ll be here. Appreciate the quick help.

15th April 2025
10:44 AM

Oliver Smith, IT Specialist
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Alright, I’ll need to check the power adapter and the charging port next. Are you available at your desk if I swing by in 10 minutes?

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Michael Philips, Product manager

2nd floor. Seat no 14.

14th April 2025
04:15 PM

Did that, but still nothing. No response from the laptop.

13th April 2025
03:43 PM

Oliver Smith, IT Specialist
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Thanks. Let’s try a power reset. Disconnect the charger, remove the battery (if possible), hold the power button for 30 seconds, then plug the charger back in and try turning it on.

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Michael Philips, Product manager

2nd floor. Seat no 14.

13th April 2025
12:09 PM

No lights or sounds at all. It’s completely unresponsive.

12th April 2025
10:22 AM

Oliver Smith, IT Specialist
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Hi Michael, sorry to hear that. When you press the power button, do you see any lights or hear any sounds?

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Michael Philips, Product manager

2nd floor. Seat no 14.

12th April 2025
10:15 AM

Hi Oliver, my laptop suddenly shut down while I was working, and now it won’t turn back on. Could you help?

Ticket Details

Ticket ID

#TKT-1948

Status

Open Resolve ticket

Priority

Low

Created on

12th April 2025, 10:00 AM

Due date

23rd April 2025, 10:00 AM

-2h 50m
Category

Software

Sub Category

Software update

Last updated on

15th April 2025

Created by

Michael Philips

Product manager

Primary email

michael.philips@email.com

Phone

+1 782 342 2398

Location

2nd floor, Seat no 22