Adrian Herman
System Admin
Welcome to SmartHR
Adrian Herman
System Admin
Welcome to SmartHR
Adrian Herman
System Admin
Laptop Issue
Tic - 001 ReopenedCreated on: 7th September 2025
Laptop Issue
Open
2nd floor. Seat no 14.
For the past week, my laptop has been experiencing intermittent freezing issues. The freezes occur randomly, approximately 3-4 times a day, and last about 30-60 seconds each time. During these freezes, the cursor becomes unresponsive, and I am unable to click on anything or use keyboard shortcuts. The issue usually resolves itself, but it significantly disrupts my work.
- I first noticed the problem on February 1, 2024, while using Google Meet for a video conference. Since then, the issue has occurred during various tasks, including browsing with Chrome, using Microsoft Office applications, and even when the laptop is idle.
- Error messages: No specific error messages have appeared, but the Task Manager (when accessible) shows a spike in CPU usage to 100% during these freezes.
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Ticket History
Michael Philips, Product manager
Michael Philips, Product manager
Michael Philips, Product manager
Michael Philips, Product manager
Ticket History
13th April 2025
10:00 AM
Micheal Phillips reopened this ticket on 13th April 2025, 10:00 a.m., with the following comments:
"The laptop is hanging again."
12th April 2025
10:00 AM
Oliver Smith marked this ticket as resolved on 12th april, 10:00 am, with following comment:
"New laptop provided in perfect condition"
12th April 2025
09:07 AM
Thanks, Oliver. Everything’s working perfectly now. Appreciate the quick support!
12th April 2025
09:05 AM
Hi Michael, the laptop issue has been successfully resolved. I've completed the necessary updates and ensured everything is running smoothly. If you encounter any further problems, feel free to reach out.
2nd floor. Seat no 14.
15th April 2025
11:38 AM
Yes, I’ll be here. Appreciate the quick help.
15th April 2025
10:44 AM
Alright, I’ll need to check the power adapter and the charging port next. Are you available at your desk if I swing by in 10 minutes?
2nd floor. Seat no 14.
14th April 2025
04:15 PM
Did that, but still nothing. No response from the laptop.
13th April 2025
03:43 PM
Thanks. Let’s try a power reset. Disconnect the charger, remove the battery (if possible), hold the power button for 30 seconds, then plug the charger back in and try turning it on.
2nd floor. Seat no 14.
13th April 2025
12:09 PM
No lights or sounds at all. It’s completely unresponsive.
12th April 2025
10:22 AM
Hi Michael, sorry to hear that. When you press the power button, do you see any lights or hear any sounds?
2nd floor. Seat no 14.
12th April 2025
10:15 AM
Hi Oliver, my laptop suddenly shut down while I was working, and now it won’t turn back on. Could you help?
Ticket History
2nd floor. Seat no 14.
15th April 2025
11:38 AM
Yes, I’ll be here. Appreciate the quick help.
15th April 2025
10:44 AM
Alright, I’ll need to check the power adapter and the charging port next. Are you available at your desk if I swing by in 10 minutes?
2nd floor. Seat no 14.
14th April 2025
04:15 PM
Did that, but still nothing. No response from the laptop.
13th April 2025
03:43 PM
Thanks. Let’s try a power reset. Disconnect the charger, remove the battery (if possible), hold the power button for 30 seconds, then plug the charger back in and try turning it on.
2nd floor. Seat no 14.
13th April 2025
12:09 PM
No lights or sounds at all. It’s completely unresponsive.
12th April 2025
10:22 AM
Hi Michael, sorry to hear that. When you press the power button, do you see any lights or hear any sounds?
2nd floor. Seat no 14.
12th April 2025
10:15 AM
Hi Oliver, my laptop suddenly shut down while I was working, and now it won’t turn back on. Could you help?
Ticket Details
#TKT-1948
Reopened Resolve ticket
Low
12th April 2025, 10:00 AM
23rd April 2025, 10:00 AM
-2h 50m
Software
Software update
15th April 2025
Created by
Product manager
michael.philips@email.com
+1 782 342 2398
2nd floor, Seat no 22
