Adrian Herman
System Admin
Welcome to SmartHR
Adrian Herman
System Admin
Welcome to SmartHR
Adrian Herman
System Admin
26
New Tickets
13
Tickets In Progress
09
Resolved Tickets
3.67+5.3%
Avg. 1st Response Timefrom last month
3.67+5.3%
Avg. Resolve Timefrom last month
17
Overdue Tickets
5
tickets
5
tickets
7
tickets
Your assigned tickets
| Ticket ID | Employee Name | Ticket Detail | Category | Status | Action |
|---|---|---|---|---|---|
|
09834 Urgent |
James MIller International Sales Vice President1st Floor / Seat no 22 |
Unable to Connect to Office Wi-Fi
Created on:
01-Apr-2025 09:15 AM
Due on:
03-Apr-2025 05:00 PM |
Network Issues Wi-Fi Connectivity |
Open |
Pick |
|
09835 High |
Henry Full Aministration Manager3rd Floor / Seat no 18 |
Frequent Wi-Fi Disconnection
Created on:
05-Apr-2025 10:45 AM
Due on:
08-Apr-2025 03:30 PM |
Network Issues Wi-Fi Stability |
Overdue |
Resolve |
|
09836 Low |
Dickson Joe Brand Content writer5th Floor / Seat no 05 |
LAN Cable Not Detecting Network
Created on:
10-Apr-2025 02:20 PM
Due on:
12-Apr-2025 11:00 AM |
Network Issues LAN Connectivity |
Resolved |
Pick |
|
09837 Medium |
Sarah Thompson Human Resources HR Manager4th Floor / Seat no 18 |
IP Conflict Error
Created on:
14-Apr-2025 08:30 AM
Due on:
18-Apr-2025 04:45 PM |
Network Issues IP Configuration |
Closed |
Pick |
|
09838 Low |
Emily Rodriguez Finance Finance Analyst6th Floor / Seat no 17 |
Network Printer Not Found
Created on:
20-Apr-2025 01:10 PM
Due on:
22-Apr-2025 10:00 AM |
Hardware Issues Printer |
Reopened |
Pick |
|
09839 Urgent |
Sophia Patel Human Resources Talent Acquisition Specialist2nd Floor / Seat no 35 |
Access Denied to Shared Network Drive
Created on:
24-Apr-2025 11:55 AM
Due on:
29-Apr-2025 06:15 PM |
Access Issues Network Drive Permissions |
Overdue |
Pick |
|
09840 High |
Isabella Morris Operations Project Coordinator1st Floor / Seat no 42 |
Unable to Ping Server
Created on:
30-Apr-2025 09:00 AM
Due on:
02-May-2025 12:00 PM |
Server Issues Network Reachability |
Not picked |
Pick |
Average tickets summary
Avg. Tickets Picked
1,525
Avg. Tickets Solved
1,280
Avg. Tickets Reopened
200
Avg. Tickets Created
1,525
Avg. Tickets Solved
1,280
Employees with most tickets
| Employees name | tickets | Department |
|---|---|---|
| 17 tickets | Brand | |
| 14 tickets | Software | |
| 12 tickets | Sales | |
| 11 tickets | Admin | |
| 11 tickets | Software | |
| 18 tickets | Brand |
Current month's ticket satisfaction
Tickets picked
180 tickets
75%
Good
+2.3% vs last month
20%
Okay
+2.3% vs last month
5%
Bad
+2.3% vs last month
Your recent activity
Marked Ticket ID 324424 as closed
Responded to Ticket ID 2349
Marked Ticket ID 324424 as closed
Responded to Ticket ID 2349