My Reports | IT Ticketing

Adrian Herman

System Admin

Adrian Herman

System Admin

CTRL + /

47 +5.3%

Tickets Resolved

Compared to last month

69+5.3%

Tickets Assigned

Compared to last month

07+5.3%

Missed deadlines

Compared to last month

02:30+5.3%

Avg. Resolution Time

Compared to last month

4.5+5.3%

User Rating Avg.

Compared to last month

13+5.3%

Reopened Tickets

Compared to last month

Tickets Summary

Avg. Tickets Picked

1,525

Avg. Tickets Solved

1,280

Avg Tickets Reopened

200

Ticket by first reply time

Current month's ticket satisfaction

Tickets picked

180 tickets

75%

Good

+2.3% vs last month

20%

Okay

+2.3% vs last month

5%

Bad

+2.3% vs last month

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