Adrian Herman
System Admin
Welcome to SmartHR
Adrian Herman
System Admin
Welcome to SmartHR
Adrian Herman
System Admin
26
New Tickets
13
Tickets In Progress
09
Resolved Tickets
3.67+5.3%
Avg. 1st Response Timefrom last month
3.67+5.3%
Avg. Resolve Timefrom last month
17
Overdue Tickets
5
tickets
5
tickets
7
tickets
86
Total Tickets Today
3
Open Tickets
22
In progress
26
Resolved Tickets
8
High Priority Tickets
3
SLA Breaches
Recent tickets
| Ticket ID | Employee Name | Ticket Detail | Category | Status | Action |
|---|---|---|---|---|---|
|
09834 Urgent |
James MIller International Sales Vice President1st Floor / Seat no 22 |
Unable to Connect to Office Wi-Fi
Created on:
01-Apr-2025 09:15 AM
Due on:
03-Apr-2025 05:00 PM |
Network Issues Wi-Fi Connectivity |
Open |
|
|
09835 High |
Henry Full Aministration Manager3rd Floor / Seat no 18 |
Frequent Wi-Fi Disconnection
Created on:
05-Apr-2025 10:45 AM
Due on:
08-Apr-2025 03:30 PM |
Network Issues Wi-Fi Stability |
Overdue |
|
|
09836 Low |
Dickson Joe Brand Content writer5th Floor / Seat no 05 |
LAN Cable Not Detecting Network
Created on:
10-Apr-2025 02:20 PM
Due on:
12-Apr-2025 11:00 AM |
Network Issues LAN Connectivity |
Resolved |
|
|
09837 Medium |
Sarah Thompson Human Resources HR Manager4th Floor / Seat no 18 |
IP Conflict Error
Created on:
14-Apr-2025 08:30 AM
Due on:
18-Apr-2025 04:45 PM |
Network Issues IP Configuration |
Closed |
|
|
09838 Low |
Emily Rodriguez Finance Finance Analyst6th Floor / Seat no 17 |
Network Printer Not Found
Created on:
20-Apr-2025 01:10 PM
Due on:
22-Apr-2025 10:00 AM |
Hardware Issues Printer |
Reopened |
|
|
09839 Urgent |
Sophia Patel Human Resources Talent Acquisition Specialist2nd Floor / Seat no 35 |
Access Denied to Shared Network Drive
Created on:
24-Apr-2025 11:55 AM
Due on:
29-Apr-2025 06:15 PM |
Access Issues Network Drive Permissions |
Overdue |
|
|
09840 High |
Isabella Morris Operations Project Coordinator1st Floor / Seat no 42 |
Unable to Ping Server
Created on:
30-Apr-2025 09:00 AM
Due on:
02-May-2025 12:00 PM |
Server Issues Network Reachability |
Not picked |
Tickets by category
Network
Hardware
Software
Other
Tickets by department
Marketing
41IT
11Finance
22Tickets by status
Due today
12Not picked
11On going
22Resolved
22Support team overview
| Team | Assigned | Avg. Resolution |
New Tickets |
Tickets In Progress |
Resolved Tickets |
Overdue Tickets |
|---|---|---|---|---|---|---|
|
Robert |
41 | 92% | 10 | 16 | 18 | 20
|
|
Ashley |
34 | 57% | 20 | 26 | 28 | 20
|
|
William |
31 | 99% | 30 | 36 | 38 | 30
|
|
Heather |
29 | 1% | 40 | 46 | 48 | 40
|
|
Robert |
41 | 92% | 70 | 76 | 78 | 50
|
|
Ashely |
34 | 57% | 90 | 96 | 98 | 60
|
Recent activity
Sarah Adams
15:05 AM
Marked laptop issue ticket as resolved
Mark Spencer
9:06 AM
Ticket assigned to IT specialist Oliver Smith
Michael Philips
9:15 AM
Added a comment: “Still nothing. No response
Michael Philips
09:05 AM
Submitted a new ticket for laptop not turning on
John Carlos
04:37 PM
Reopened a ticket about Outlook sync issue
David Lee
03:15 PM
Closed ticket regarding office network connectivity