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Welcome to SmartHR
Adrian Herman
System Admin
- SUPER ADMIN
- Dashboard
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Welcome to SmartHR
Adrian Herman
System Admin
Create new category
Choose the category name carefully, as it serves as the foundation for organizing your ticket structure. All related sub-categories will be created under this main category, so accuracy and clarity at this stage are crucial for maintaining a logical and efficient ticketing system.
Create a new category
Add subcategories to a category & assign employees
Enter one or more subcategories, separated by commas.
Example Password Reset, Account Access, Email Issues
Enter the names or select the employees you want to assign to the above subcategories.
New category added
The new category along with the sub categories have been sucessfully added to the system. Would you like to add more categories?
Add new sub-category
1.Set your selected subcategory SLA Policy
| Priority | Respond Within | Resolve Within | Default priority |
|---|---|---|---|
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Urgent |
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High |
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Medium |
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Low |
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3.Your default reminder policy
mins before response time ends: Reminder to admin to assign ticket and reminder to agents to begin action.
5 mins before resolution time: Reminder to agent to resolve ticket and to the admin to follow up with the agent.
Your default escalation policy
Immediately after response time ends: Reminder to admin to assign ticket and reminder to agents to begin action.
Immediately after resolution time: Reminder to agent to resolve ticket and to the admin to follow up with the agent.
- Assigned Agent
- Label
- Peter Holmes
Edit name of the subcategory
Enter one or more subcategories, separated by commas.
Example: Password Reset, Account Access, Email Issues
Assign sub-category to users
Enter the names or select the employees you want to assign to the subcategory
Edit Category
Name of the Category
Choose Category head
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