Agent Notifications

These notifications will be sent via notifications on the HRMS and on the email registered in the user’s profile.

New ticket assigned

Ticket reassigned to you

Ticket marked as high prior

Ticket closed

Feedback Received on Resolved Ticket

These notifications will be sent via notifications on the HRMS and on the email registered in the user’s profile.

5 mins before response time

5 mins before resolution time

Missed Response Time

Missed Resolution Time (Ticket Unresolved)

Agent Notifications Settings