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Adrian Herman
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Laptop Issue
Tic - 001 ReopenedCreated on: 7th September 2025
Laptop Issue
Open
2nd floor. Seat no 14.
For the past week, my laptop has been experiencing intermittent freezing issues. The freezes occur randomly, approximately 3-4 times a day, and last about 30-60 seconds each time. During these freezes, the cursor becomes unresponsive, and I am unable to click on anything or use keyboard shortcuts. The issue usually resolves itself, but it significantly disrupts my work.
- I first noticed the problem on February 1, 2024, while using Google Meet for a video conference. Since then, the issue has occurred during various tasks, including browsing with Chrome, using Microsoft Office applications, and even when the laptop is idle.
- Error messages: No specific error messages have appeared, but the Task Manager (when accessible) shows a spike in CPU usage to 100% during these freezes.
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Ticket History
Michael Philips, Product manager
Michael Philips, Product manager
Michael Philips, Product manager
Michael Philips, Product manager
Ticket Details
#TKT-1948
Reopened
Low
12th April 2025, 10:00 AM
23rd April 2025, 10:00 AM
Software
Software update
13th April 2025
Assigned to
IT Specialist
oliver.smith@email.com
+1 657 546 3245
2nd floor, Seat no 22
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