Laptop Issue
Tic - 001 Resolved
Tic - 001

Created on: 7th September 2025

Laptop Issue
Open
Created by:
img

John Smith, AVP, International Sales
2nd floor. Seat no 14.

For the past week, my laptop has been experiencing intermittent freezing issues. The freezes occur randomly, approximately 3-4 times a day, and last about 30-60 seconds each time. During these freezes, the cursor becomes unresponsive, and I am unable to click on anything or use keyboard shortcuts. The issue usually resolves itself, but it significantly disrupts my work.

  • I first noticed the problem on February 1, 2024, while using Google Meet for a video conference. Since then, the issue has occurred during various tasks, including browsing with Chrome, using Microsoft Office applications, and even when the laptop is idle.
  • Error messages: No specific error messages have appeared, but the Task Manager (when accessible) shows a spike in CPU usage to 100% during these freezes.
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Oliver Smith marked this ticket as resolved on 10th april, 10:00 am, with following comment:

"New laptop provided in perfect condition"

If you're satisfied, click 'Close'. To request further action, click 'Reopen'.

Ticket History

Img Michael Philips, Product manager
15th April 2025 11:38 AM
Yes, I’ll be here. Appreciate the quick help.
15th April 2025 10:44 AM
Oliver Smith, IT Specialist Img
Alright, I’ll need to check the power adapter and the charging port next. Are you available at your desk if I swing by in 10 minutes?
Img Michael Philips, Product manager
14th April 2025 04:15 PM
Did that, but still nothing. No response from the laptop.
13th April 2025 03:43 PM
Oliver Smith, IT Specialist Img
Thanks. Let’s try a power reset. Disconnect the charger, remove the battery (if possible), hold the power button for 30 seconds, then plug the charger back in and try turning it on.
Img Michael Philips, Product manager
13th April 2025 12:09 PM
No lights or sounds at all. It’s completely unresponsive.
12th April 2025 10:22 AM
Oliver Smith, IT Specialist Img
Hi Michael, sorry to hear that. When you press the power button, do you see any lights or hear any sounds?
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Michael Philips, Product manager
12th April 2025 10:15 AM
Hi Oliver, my laptop suddenly shut down while I was working, and now it won’t turn back on. Could you help?

Ticket Details

Ticket ID

#TKT-1948

Status

Resolved Close ticket Reopen ticket

Priority

Low

Created on

12th April 2025, 10:00 AM

Due date

23rd April 2025, 10:00 AM

-2h 50m
Category

Software

Sub Category

Software update

Last updated on

15th April 2025

Assigned to

Oliver Smith

IT Specialist

Primary email

oliver.smith@email.com

Phone

+1 657 546 3245

Location

2nd floor, Seat no 22